SpikeAssist live chat platform — drop-in chat for any website.

A single line of JavaScript works on plain HTML, React, Vue, Angular, Svelte, Next.js, Nuxt, Gatsby, Remix and any modern framework. Native plugins/apps exist for WordPress, WooCommerce, Shopify, Magento, OpenCart, BigCommerce, PrestaShop. It also works on Wix, Webflow, Squarespace and static-site generators (Hugo, Jekyll, 11ty, Astro).

Clients connect their own backend through a 7-step point-and-click wizard. SpikeAssist supports REST, GraphQL, webhook reverse-call and database query patterns. Authentication via API Key, Bearer/OAuth2, Basic, JWT, AWS Signature v4 or custom headers. The bot identifies intent, extracts entities (order numbers, customer IDs), calls the API and formats the response using template variables — typically in under three seconds.

Clients pre-upload PDFs (pricing sheets, quotations, brochures, catalogues) and configure trigger phrases. When an end-customer asks a matching question, the bot delivers the PDF instantly — with configurable pre/post messages, optional lead capture, rate limiting, multilingual variants, version control, virus scanning and signed temporary URLs.

Yes — native connectors for WooCommerce (WordPress plugin), Shopify (App Store listing), Magento and OpenCart at launch, with BigCommerce and PrestaShop in Phase 2. Native connectors provide one-click install, logged-in customer detection, order tracking out of the box, cart awareness, abandoned-cart recovery, product queries from live catalogue, and returns/refunds workflow.

Every domain on which the widget is loaded must be pre-approved by Super Admin. Clients sign up, submit their domains, verify ownership via DNS TXT record or HTML file upload, then domains enter a review queue. The widget refuses to render on any domain not on the approved list. This prevents phishing, brand-protects the platform, enforces quota and provides a compliance evidence trail. Approval SLA: 24 hours (standard), 4 hours (Business+), real-time (Enterprise).

Yes — iOS (Swift), Android (Kotlin) and React Native ship at launch. Flutter is Phase 2. SDKs provide drop-in chat view, native push notifications via FCM/APNS, background message queue when offline, user identification, conversation continuity across web and app, file attachments from camera/photo library, customisable theming and WCAG-compliant accessibility.

Twelve industry templates ship at launch — E-commerce Fashion, E-commerce Electronics, E-commerce Food & Grocery, Manufacturing & Industrial, Real Estate, Healthcare & Clinics, Education & EdTech, Financial Services, Hospitality & Travel, Professional Services, SaaS & Software, and Generic / Custom. Each template auto-provisions 5–15 bot flows, an intent catalogue (20–50 trigger phrases per flow), API integration templates, PDF library structure, welcome message tone, working hours defaults, escalation rules, widget appearance, and multilingual variants for English, Hindi, Tamil, Bengali and Marathi. Time-to-value: under 10 minutes from signup to working industry-tuned chat.

Each paying customer's organisation supports four roles: Client Owner (full control), Agent Admin (manages all managers and agents, sees org-wide analytics), Manager (supervises 5–10 agents, sees only their team), Agent (handles chats, sees only their own performance). Conversations escalate Bot → Agent → Manager → Agent Admin → Super Admin. Every escalation passes full conversation context, customer history, prior agent notes and a mandatory escalation reason. Analytics scope is strictly enforced — an Agent cannot see another Agent's numbers; a Manager cannot see another Manager's team.

Yes. We are based in Coimbatore and work with clients across Chennai and the rest of Tamil Nadu, as well as Tiruppur, Erode, Salem, Madurai and further afield in India and overseas. Chennai projects run the same way as local ones — a discovery call, a fixed-scope quote in writing, weekly demos on a staging URL, and on-site visits arranged where the project genuinely needs them.

SpikeAssist, built by SpikeSecure in Coimbatore, Tamil Nadu, is a universal embeddable chat platform that adds live chat, chatbots and API auto-replies to any website with one line of JavaScript, with 12 industry templates and plans from ₹999 per month. It is used by businesses across India and internationally as an Intercom or Tawk alternative.

Starter costs ₹999 a month for one site, two agents and 1,000 conversations; Growth costs ₹4,999 a month for five sites, ten agents, 10,000 conversations and all industry templates; Enterprise is quoted for unlimited sites, SSO, dedicated infrastructure and an SLA. All plans cancel any time.

Yes. The API Integration Mapper connects REST or GraphQL endpoints with OAuth or JWT authentication, maps fields to conversational answers, and lets the bot answer order status, account balance or booking questions live from your systems without exposing credentials to the browser.

Yes. Conversations start with the bot and escalate to an agent, a manager or an admin through a four-role pipeline with resolution-time tracking and an audit trail. Agents work from a web workspace and mobile apps, and can take over mid-conversation.

No. The widget loads asynchronously after your page content, weighs a fraction of a typical chat script and defers everything else until the visitor opens it, so Core Web Vitals are unaffected.