Privacy Policy

This Privacy Policy explains how SpikeSecure Technologies Pvt. Ltd. ("SpikeSecure", "we", "us" or "our") collects, uses, discloses and protects your personal data when you visit spikesecure.com or engage our services. We are based in Coimbatore, Tamil Nadu, India, and we process personal data in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

1. Information we collect

We collect only what we need to respond to you and deliver our services.

Information you give us

• Contact details you submit through our enquiry or quote forms, by email, phone or WhatsApp — typically your name, email address, phone number, company name and the contents of your message.
• Project information you share with us during a discovery call or engagement.
• Billing details required to raise invoices and process payments.

Information collected automatically

• Basic technical data such as your IP address, browser type, device type, referring page and pages visited, gathered through server logs and analytics.
• A theme preference (light/dark) stored locally in your browser's localStorage for your convenience — this never leaves your device.

2. How we use your information

• To respond to your enquiries and prepare quotes and proposals.
• To provide, manage and improve the services you engage us for.
• To send service-related communications and, where you have consented, occasional updates.
• To operate, secure and improve our website.
• To comply with legal, tax and regulatory obligations.

We rely on your consent, the performance of a contract with you, and our legitimate business interests as the lawful bases for processing.

3. Cookies & analytics

We use a minimal set of cookies and similar technologies to keep the site working and to understand how it is used. Analytics tools (such as privacy-respecting traffic measurement) help us see which pages are useful in aggregate; they do not identify you personally. You can block or delete cookies through your browser settings — essential functionality will still work, though some preferences may not be remembered.

4. How we share information

We never sell your personal data. We share it only with:

• Trusted service providers who help us operate (for example hosting, email, payment processing and analytics), bound by confidentiality and data-protection obligations and permitted to use the data only to provide their service to us.
• Professional advisors, or authorities, where required to comply with the law, enforce our agreements, or protect our rights and safety.

5. Data retention

We keep personal data only for as long as necessary for the purposes described above — for active enquiries, the duration of our engagement plus any period required for warranty, tax and legal record-keeping — after which it is deleted or anonymised.

6. Data security

We apply reasonable technical and organisational measures — including encryption in transit (HTTPS), access controls and the principle of least privilege — to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information and to respond promptly to any incident.

7. Your rights

Subject to applicable law, you may:

• Access the personal data we hold about you and request a summary of how it is processed.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where it is no longer required.
• Withdraw consent at any time, without affecting processing already carried out.
• Nominate another person to exercise your rights in the event of death or incapacity, as provided under the DPDP Act.
• Raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, email us at info@spikesecure.com. We will respond within a reasonable timeframe.

8. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision, and material changes will be highlighted on this page. Please review it periodically.